Terms of payment: A deposit of 50% of the value of the goods must be made on confirmation of the order. Payment of the balance must be made when the final invoice has been prepared and/or when the goods have arrived into the country, and/or prior to the delivery of the goods. If the purchaser cannot take delivery of the goods when ready for delivery, storage can be arranged at the cost of the purchaser, but payment of any balances outstanding must be made on receipt of the invoice for the goods in storage. No goods will leave the warehouse without prior payment. Interest will be charged on overdue accounts in line with current rates. Collection costs incurred by a collection agency will also be added.


Cancellations: If for any reason the order is cancelled either before, during, or after shipping, we reserve the right to use this deposit to defray any costs associated with the profitable disposal of the goods or costs we may incur due to this action. We do not refund, but a credit can be issued in these circumstances to be used for other Artedomus products.


Completion and Title: The purchaser shall inspect the goods supplied immediately after delivery. No title of the property in the items supplied shall pass until they have been paid in full and failure to make payment by the above terms shall entitle Artedomus ( N.Z. ) Limited to retake possession of the goods in the event of a dispute, receivership, or liquidation.


Allowances: Colour - Marble, limestone, and other natural stone supplied by Artedomus ( N.Z. ) Limited are natural products and therefore are subject to variations in colour, natural markings, and chemical composition. Other ceramics may show colour variations between production batch numbers. Product may be exchanged prior to laying but Artedomus ( N.Z. ) Limited can accept no responsibility once the product is laid. Once the product has commenced being laid the responsibility passes to the tiler/specifier to ensure the product is correct.


Added Products Used: Where sealers or any other topical products are used in association with any of our products supplied, Artedomus does not take any responsibility for the application of such products, and any situation that may arise with using such products. Advice will be supplied from the manufacturer of such product and its uses only. The application and responsibility of this lie with the person or persons who undertake to apply and use these products.


Measurements: All square meter measurements of products are estimated by Artedomus ( N.Z. ) Limited and need to be checked and confirmed by the installer prior to placing the order.


Freight: The arrangement and costs of freight and delivery to the Purchaser are provided by separate charges on the invoice. We are prepared on your behalf to organize transport to the site on the understanding that we are acting as your agents for freight. Where, however, the circumstances of the delivery and/or access to the intended destination are difficult and require additional organization or expense, the purchaser by the placing of an order acknowledges that it shall be liable for any such additional costs.


Product Returns: Where the product is surplus to requirements we reserve the right to decline damaged or modified returns, and we reserve the right to charge a restocking fee. Only products in original packaging and/or in original condition will be considered suitable for credit. WE DO NOT REFUND, credits are only allowed. If the product has been specifically ordered for a customer Artedomus will not accept returns, arrangements can be made however to re-sell these goods on behalf of the client. If there is a refund to be paid, whatever the reason, we reserve the right to make the payment when Artedomus can make such a payment. Any legal resolution initiated by the customer will not be deemed to be reasonable in these circumstances. 


Acceptance of Terms & Conditions: The payment of a deposit will be deemed to be the customer’s acceptance of the Terms & Conditions of Trade of Artedomus (NZ) Ltd.


Delay of Product: Where product that has been ordered or expected is delayed through no fault of Artedomus (NZ) Ltd, we will accept no responsibility or liability for any costs that may be incurred due to this reason.


Payment: Where a product has been specifically ordered for a particular project – we require the balance of payment to be made as soon as the product is available for delivery – whether the product is required at this time or not.


Storage: Because we are constricted for space we are unable to store indented items for longer than 2 weeks after arrival into our warehouse. We can put the customer in touch with a storage facility. 


Overdue Accounts: Artedomus (NZ) Ltd reserves the right to charge interest on overdue accounts. When such accounts have been placed in the hands of a collection agency, then such fees as charged to collect the payment will be charged by Artedomus (NZ) Ltd. 


Updated May 2020